Find answers to some of the most common questions about our firewood, kindling, ordering and delivery service.
"Ready to Burn" firewood is wood that has been properly seasoned or kiln dried and has a moisture content of 20% or less. Burning dry firewood produces more heat, burns more efficiently and helps reduce smoke and emissions compared with burning wet or unseasoned wood.
We supply quality firewood suitable for wood burning stoves, open fires, fireplaces and outdoor fire pits. The exact species and availability can vary depending on stock, so please check the individual product listing for current details.
Our Ready to Burn firewood is supplied at a moisture content of 20% or less, in line with the requirements for Ready to Burn firewood in England.
For the best results, we recommend storing your logs in a dry, well-ventilated location after delivery.
Our logs are generally cut to a size suitable for domestic wood-burning stoves and open fires.
Individual log sizes can vary slightly depending on the product. Please check the product description for the approximate log length before ordering.
The amount of firewood you need depends on how often you use your stove or fire, the size of your appliance and the time of year.
If you use your stove regularly throughout the winter, you may wish to order a larger quantity. For occasional use, smaller quantities or bundles may be more suitable.
If you're unsure how much to order, please contact us and we'll be happy to help.
Kindling consists of smaller, dry pieces of wood used to help start a fire. It catches alight more quickly than larger logs and helps create the heat needed to get your fire established.
This depends on how frequently you light your fire. A small supply can last several fires, while regular users may prefer to keep a larger quantity available throughout the winter.
We recommend keeping a supply of dry kindling ready to use alongside your firewood.
Yes. Dry kindling is ideal for getting a wood-burning stove started. Always follow the manufacturer's instructions for lighting and operating your stove.
Browse our available firewood and kindling products, select the items and quantities you require, and add them to your basket.
Once you have finished shopping, proceed to the checkout and submit your order request. We'll then contact you to confirm your order and arrange delivery.
Our website currently operates as an order request system rather than an online payment service.
Once you submit your order request, we'll contact you to confirm availability, delivery arrangements and payment details.
If you need to change or cancel your order, please contact us as soon as possible.
We will do our best to accommodate changes, although changes may not be possible once an order has been prepared for delivery or dispatched.
We provide local firewood delivery across our designated delivery area.
Please visit our Delivery page to view our delivery area and current delivery charges.
If you're unsure whether we deliver to your address, please contact us before placing your order.
Delivery charges depend on your location and the distance from our delivery area.
Please visit our Delivery Information page for our current delivery charges.
Delivery dates and times are arranged directly with you after your order request has been received.
We will contact you to confirm a suitable delivery date and provide any relevant delivery information.
Ideally, someone should be available to receive your delivery and advise us where you would like the firewood placed.
If you're unable to be present, please contact us before delivery to discuss whether an alternative arrangement can be made.
We will deliver your firewood to an accessible location agreed with you.
Please bear in mind that firewood is heavy and our ability to deliver directly to a particular location may depend on vehicle access and ground conditions.
If you have specific access requirements, please let us know when arranging your delivery.
Store firewood somewhere dry and well ventilated, ideally under a roof or cover that protects it from rain while allowing air to circulate.
Avoid completely wrapping logs in plastic, as this can trap moisture and reduce airflow.
Keeping logs raised off damp ground can also help prevent moisture being absorbed from below.
Yes. Firewood can be stored outside provided it is protected from prolonged exposure to rain and has plenty of ventilation.
A covered log store is ideal. Avoid storing logs directly on soil or grass where they can absorb moisture.
We strongly recommend burning only properly seasoned or Ready to Burn firewood.
Wet wood burns inefficiently, produces more smoke and can contribute to tar and soot deposits in your chimney or flue.
We recommend following the manufacturer's instructions for your particular stove or appliance.
In general, use dry kindling and suitable firelighters to establish a good initial flame before adding larger logs.
Never use petrol, paraffin or other flammable liquids to light a fire.